01 · Scheduling, Appointments & Booking

Class & Session Booking

A booking system for sessions that have a fixed schedule and a limited number of places.

A group session has one schedule but several participants and a limited capacity. Booking software helps administrators manage those places, changes and waiting lists. It suits classes or workshops where manual registration makes it hard to tell whether a session is full or a place has become available.

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02

What it manages

Classes can hold the instructor, location, capacity, schedule and enrolled participants. Waitlists and cancellation rules help manage demand. It differs from one-to-one appointment booking because several people reserve places in the same session.

03

How it works in a business

Staff publish a session with its capacity. Participants book a place and receive confirmation. A full session can offer a waitlist, while cancellations release places according to the agreed rule. Attendance records show who joined rather than assuming every reservation was attended.

04

What SFn can customise

SFn can configure enrolment limits, waitlist rules and recurring sessions. Membership or payment connections can be added if needed. Booking windows, refunds and instructor changes require explicit policy decisions and tested customer messages.

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Related & next step

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